At Karen Stays and Mai, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, website, or communication channels.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, and other information you voluntarily provide.

  • Booking & Stay Details: Reservation dates, property preferences, and special requests.

  • Technical Information: IP address, browser type, device identifiers, and browsing behavior on our website.

2. How We Use Your Information

We use your information to:

  • Process bookings and provide our services.

  • Communicate important updates about your stay.

  • Improve our website, services, and customer experience.

  • Send promotional emails or offers (if you have opted in).

3. Sharing of Information

We do not sell or rent your personal information. We may share limited data with trusted third-party partners only as necessary to:

  • Process payments securely.

  • Deliver housekeeping or property management services.

  • Comply with legal or regulatory obligations.

4. Data Security

We use industry-standard measures to safeguard your personal information. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Rights & Opt-Out Options

You have the right to:

  • Request access to or correction of your personal information.

  • Opt out of receiving marketing or promotional emails at any time by clicking the “unsubscribe” link in our emails or contacting us at [email protected].

  • Request deletion of your personal information, subject to legal or contractual obligations.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

7. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us at:
Karen Stays and Mai
Email: [email protected] .